refunds.

This Refund Policy explains when Femi Studio LC ("EverLoud," "we," "us," or "our") refunds a payment for one of the EverLoud plans. It is part of our Terms of Service at https://everloud.app/terms.

1. Who handles your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle.com provides all customer service inquiries and handles returns. A refund is paid back through Paddle.com to the payment method you used, and the buyer terms of Paddle.com at https://www.paddle.com/legal/buyer-terms also apply to your purchase.

2. When we refund

If you ask within 30 days of your first purchase of a plan, or of any renewal, we will refund that payment in full. You do not have to give a reason.

After 30 days, a payment is not refunded. You can still cancel at any time, and your plan stays on until the end of the period you paid for.

If an account is charged for two plans at once, for example because two checkouts were completed together, we cancel the second plan and refund its first payment in full automatically.

Where the law where you live gives you a longer right to cancel or to a refund, that right applies as well.

3. How to ask for a refund

Email hello@everloud.app from the email address on your account and tell us which payment you want refunded. You can also use the link in the receipt email from Paddle.com to ask Paddle.com directly. Once a refund is approved, Paddle.com sends it to your original payment method. How long it takes to appear depends on your bank or card provider.

4. What a refund does to your plan

• A full refund of your first payment, or of your latest renewal, ends that plan at once, and your account moves to the free plan.
• A refund of only part of a payment, or of an earlier renewal or a charge for changing plans, keeps your plan as it is.
• A payment you dispute with your bank or card provider (a chargeback) also ends the plan at once.
• Nothing you made is deleted. Your bio page stays online on the free plan, and the paid features come back if you choose a plan again.

5. Cancelling instead

You can cancel at any time in the Billing section of your settings: choose Cancel plan. Cancelling stops the next renewal, and you keep your plan until the end of the period you paid for.

6. Purchases from a creator’s bio page

Products bought from a shop on someone’s bio page are sold by that creator, not by EverLoud. The creator is the seller and handles refunds and returns for those purchases under their own policy. To ask for one, contact the creator, for example by replying to the email about your order. EverLoud does not refund shop purchases.

7. Contact

Femi Studio LC
Email: hello@everloud.app
Support: https://everloud.app/help
1190 Winterson Rd, Suite 200 PMB 1049, Linthicum Heights, MD 21090, United States